Yes, you will need to upload individual KYC documentation into the secure portal when asked to – this is to verify the cardholder and their home address.

The following documents will be accepted (all four corners of each document must be made visible)

  • Passport
  • Government issued ID
  • Utility bill (issued inside 90 days)

Note that your newly uploaded cardholders will appear on the secure portal on Tuesday once they have been verified by the bank.

A complete review and approval of the documents typically takes 24 hours.